Refund policy
Fuel House Return & Refund Policy
Because we prepare fresh, perishable meals each week, we're unable to accept returns or exchanges once an order has been picked up or delivered. That said, we stand behind the quality of every meal we make, and we want you to be happy with your order.
If something's wrong with your order, we'll make it right. This includes:
- A meal that arrives damaged, spoiled, or clearly not prepared correctly
- A missing item from your order
- An incorrect item substituted without notice
To request a refund or replacement:
Reach out to us within 24 hours of pickup/delivery with a description of the issue (a photo helps if applicable). We'll work with you to either replace the meal in your next order or issue a refund for the affected item — your choice.
Order changes and cancellations:
Orders can be modified or canceled up until the weekly ordering deadline (Thursday). Once we've started shopping and prepping for the week, we're unable to accept cancellations, since ingredients are already purchased for your specific order.
Dietary concerns and allergies:
Please review ingredient lists and reach out with any allergy or dietary questions before ordering. While we take care in preparation, our meals are made in a shared kitchen environment and we cannot guarantee the complete absence of cross-contact with common allergens.
We're a small, local business, and every order matters to us — if something's not right, just tell us and we'll fix it.